IDV Business Analyst

Summary: The IDV Business Analyst role focuses on translating business challenges into validated user journeys and functional requirements for modernized identity verification. The position requires collaboration with Helpdesk and end users to ensure the solution delivers real-world benefits. The role is based in Knutsford and requires on-site presence for three days a week. The contract is set to last until September 30, 2026.

Key Responsibilities:

• Capture and refine requirements for Helpdesk and Self-Service IDV.
• Map current vs future user journeys and identify friction points.
• Document POC criteria, success measures and acceptance conditions.
• Support testing, stakeholder workshops and readiness activities.
• Ensure alignment to Strategic003.1.1 and Strategic003.1.2 outcomes.

Key Skills:

• Strong BA capability within IAM, authentication or security transformation.
• Experience writing user journeys, epics, acceptance criteria and process flows.
• Stakeholder-facing workshop and elicitation skills.
• Ability to articulate business impact and operational improvements.

Salary (Rate): £469 daily

City: Knutsford

Country: United Kingdom

Working Arrangements: on-site

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

Role Title: IDV Business Analyst
Location: Knutsford 3 days on site
Duration: 30/09/2026
Rate - £469

MUST BE PAYE THROUGH UMBRELLA

Role Description:
Translate business challenges into clear, validated user journeys and functional requirements for modernised identity verification. Ensure the solution lands realworld benefits for Helpdesk and end users.

Responsibilities

• Capture and refine requirements for Helpdesk and SelfService IDV.
• Map current vs future user journeys and identify friction points.
• Document POC criteria, success measures and acceptance conditions.
• Support testing, stakeholder workshops and readiness activities.
• Ensure alignment to Strategic003.1.1 and Strategic003.1.2 outcomes.

Essential Experience

• Strong BA capability within IAM, authentication or security transformation.
• Experience writing user journeys, epics, acceptance criteria and process flows.
• Stakeholderfacing workshop and elicitation skills.
• Ability to articulate business impact and operational improvements.

Desirable Experience

• Familiarity with Onfido, Verified ID or similar IDV products.
• Agile delivery experience (Scrum/Kanban).