ICT Site Services Analyst
Posted 2 weeks ago by 1770215320
Negotiable
Undetermined
Onsite
Northern Ireland
Summary: As an ICT Site Services Engineer, you will provide essential hardware and software support while managing site infrastructure to ensure compliance with ICT standards. The role involves collaboration with users across various levels and requires expertise in multiple technologies. You will be responsible for both remote and onsite support, contributing to the overall ICT knowledgebase and maintaining security standards. This position is full-time and requires travel to different company locations within Northern Ireland.
Key Responsibilities:
- Provide remote and onsite support for desktops, laptops, printers, and mobile devices
- Deliver and install ICT hardware and software in line with company procedures
- Maintain accurate site documentation and contribute to the ICT knowledgebase
- Ensure systems are patched and meet current security standards
- Support LAN, telephony, and mobile connectivity solutions
- Collaborate with development teams for application rollouts
- Uphold ICT policies and standards at site level
Key Skills:
- Minimum 5 years of experience in ICT support roles
- Strong knowledge of Windows 11 and Microsoft Office 365
- Experience with Active Directory, user accounts, and permissions
- Familiarity with MECM, Crowdstrike, and encryption tools is a plus
- Ability to diagnose and resolve complex hardware/software issues
- Strong communication skills and ability to support users at all levels
- Self-motivated, able to work independently and under pressure
- Willingness to travel to other company locations
Salary (Rate): undetermined
City: undetermined
Country: Northern Ireland
Working Arrangements: on-site
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
As ICT Site Services Engineer, you will deliver hardware and software support, manage site infrastructure, and ensure compliance with ICT standards. You'll work across multiple technologies and collaborate with users at all levels.
Responsibilities:
- Provide remote and onsite support for desktops, laptops, printers, and mobile devices
- Deliver and install ICT hardware and software in line with company procedures
- Maintain accurate site documentation and contribute to the ICT knowledgebase
- Ensure systems are patched and meet current security standards
- Support LAN, telephony, and mobile connectivity solutions
- Collaborate with development teams for application rollouts
- Uphold ICT policies and standards at site level
Required Skills:
- Minimum 5 years of experience in ICT support roles
- Strong knowledge of Windows 11 and Microsoft Office 365
- Experience with Active Directory, user accounts, and permissions
- Familiarity with MECM, Crowdstrike, and encryption tools is a plus
- Ability to diagnose and resolve complex hardware/software issues
- Strong communication skills and ability to support users at all levels
- Self-motivated, able to work independently and under pressure
- Willingness to travel to other company locations
Contract Details:
- Start Date: ASAP
- Contract Type: Freelance
- Duration: 3 months
- Workload: Full-time
- Location: Onsite with travel (Northern Ireland)
- Timezone: GMT working hours
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