Hubspot CRM Strategy and Implementations Lead

Hubspot CRM Strategy and Implementations Lead

Posted 1 week ago by BruntWork

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Negotiable
Undetermined
Undetermined
EMEA
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Artificial Intelligence Automation Certified Scrum Master (CSM) Constituent Relationship Management Customer Relationship Management (CRM) Software HubSpot CRM Income / Revenue Lead Management Management Market Trend Operational Efficiency Return On Investment Revenue Growth Workflows

Summary: The Director of CRM Strategy will define and lead the strategic direction of CRM initiatives, focusing on workflow optimization, automation, and AI adoption to enhance revenue growth and operational efficiency. This role involves standardizing and streamlining CRM processes while ensuring alignment with business objectives. The Director will also champion the use of AI tools and provide training to drive CRM adoption across teams.

Key Responsibilities:

  • Own the CRM strategy and roadmap, ensuring alignment with RevOps and overall business objectives.
  • Lead workflow cleanup, standardization, and governance across teams.
  • Design and implement automation that enhances lead management, onboarding, and client retention.
  • Champion the adoption of AI tools and AI agents within CRM processes.
  • Partner with Sales, CSM, and Operations to enable seamless cross-functional workflows.
  • Provide training, documentation, and best practices to drive CRM adoption.
  • Define and monitor key metrics for workflow efficiency, adoption, and ROI.
  • Stay ahead of industry trends in CRM and AI to maintain our competitive edge.

Key Skills:

  • Proven experience in Hubspot CRM strategy and operations.
  • Strong expertise in workflow design, automation, and adoption.
  • Familiarity with AI-driven tools for CRM optimization.
  • Data-driven and analytical, with the ability to translate insights into measurable impact.
  • Excellent leadership and cross-functional communication skills.
  • Experience thriving in fast-scaling, high-growth environments.

Salary (Rate): undetermined

City: undetermined

Country: undetermined

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other

Detailed Description From Employer:

Role Overview We are looking for a Director of CRM Strategy to define and lead the strategic direction of our CRM. This role will drive workflow optimization, automation, and AI adoption to accelerate revenue growth and scale operations efficiently. The Director will ensure CRM processes are standardized, streamlined, and future-ready.

Key Responsibilities

  • Own the CRM strategy and roadmap, ensuring alignment with RevOps and overall business objectives.
  • Lead workflow cleanup, standardization, and governance across teams.
  • Design and implement automation that enhances lead management, onboarding, and client retention.
  • Champion the adoption of AI tools and AI agents within CRM processes.
  • Partner with Sales, CSM, and Operations to enable seamless cross-functional workflows.
  • Provide training, documentation, and best practices to drive CRM adoption.
  • Define and monitor key metrics for workflow efficiency, adoption, and ROI.
  • Stay ahead of industry trends in CRM and AI to maintain our competitive edge.

Requirements Proven experience in Hubspot CRM strategy and operations. Strong expertise in workflow design, automation, and adoption. Familiarity with AI-driven tools for CRM optimization. Data-driven and analytical, with the ability to translate insights into measurable impact. Excellent leadership and cross-functional communication skills. Experience thriving in fast-scaling, high-growth environments.

Benefits Permanent work-from-home arrangement. 15 days of annual leave , plus public holidays. Immediate hiring — start as soon as possible. ZR_29055_JOB

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