Housing Officer

Summary: The Housing Officer role involves providing empathetic housing management services to residents, ensuring effective communication and resolution of issues. The position requires collaboration with various teams to support tenants in maintaining their tenancies and managing properties efficiently. The role is office-based and emphasizes adherence to safeguarding procedures and effective income collection. Candidates must have recent experience in a similar role and excellent communication skills.

Key Responsibilities:

• Provide excellent housing management services to residents, ensuring effective communication and issue resolution.
• Work creatively both independently and as part of a team to support tenants in their communities.
• Manage tenancies effectively, addressing unacceptable behavior constructively.
• Ensure void properties meet the "void standard" and follow lettings procedures.
• Manage landlord repair requests and authorise work orders within budget.
• Complete actions in Workwise for effective rent and service charge collection.
• Meet residents in their homes to understand their needs and identify necessary repairs.

Key Skills:

• Recent experience as a Housing Officer or in a similar role.
• Excellent communication skills.
• Ability to work independently and as part of a team.
• Knowledge of safeguarding procedures.
• Experience with income collection and debt management.
• Proficiency in managing repair requests and work orders.
• Immediate availability or short notice readiness.

Salary (Rate): £27.56

City: London

Country: United Kingdom

Working Arrangements: on-site

IR35 Status: inside IR35

Seniority Level: Mid-Level

Industry: Other