Homelessness Officer
Posted 3 days ago by Carrington West
£31 Per hour
Inside
Hybrid
London
Summary: An experienced Homelessness Officer is needed to support a Housing Services team within a local authority in London. The role involves managing a complex caseload focused on homelessness prevention and relief, particularly for families, while ensuring compliance with relevant legislation. This hybrid position requires effective communication and a customer-focused approach to service delivery. The contract is initially for three months, with a competitive hourly rate offered.
Key Responsibilities:
- Undertake homelessness casework across prevention and relief duties, including working with families
- Manage a caseload proactively with minimal supervision, progressing cases efficiently
- Liaise with service users, colleagues, and partner agencies via email, telephone, and face-to-face
- Accurately record and document all case activity using case management systems and spreadsheets
- Ensure decisions and assessments comply with homelessness legislation, guidance, and policies
- Independently manage workload and resolve queries in a fast-paced environment
Key Skills:
- Proven experience of homelessness casework (essential)
- Experience working within homelessness services (essential)
- Experience handling both prevention and relief duties
- Strong knowledge of homelessness legislation and associated policies
- Experience working with families in a housing or homelessness setting
- Strong written and numerical skills
- Experience using case management systems
- Proactive and self-motivated with the ability to manage workload independently
Salary (Rate): £30.77 hourly
City: London
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: Other
Homelessness Officer
London | Hybrid
Rate: £30.77 per hour (Umbrella) Inside IR35
Initial Contract Length: 3 Months
Working Hours: 09:00 - 17:00 (36 hours per week)
Role summary
An experienced Homelessness Officer is required to support a Housing Services team within a local authority setting. This role will focus on delivering high-quality homelessness casework across prevention and relief duties, with a particular emphasis on working with families.
You will be responsible for managing a complex caseload, ensuring statutory duties are met in line with homelessness legislation and policies, while delivering a customer-focused service led by empathy, professionalism, and clear communication. This is a hybrid role requiring a mix of office-based and home working in line with service needs.
What you will do as a Homelessness Officer
- Undertake homelessness casework across prevention and relief duties, including working with families
- Manage a caseload proactively with minimal supervision, progressing cases efficiently
- Liaise with service users, colleagues, and partner agencies via email, telephone, and face-to-face
- Accurately record and document all case activity using case management systems and spreadsheets
- Ensure decisions and assessments comply with homelessness legislation, guidance, and policies
- Independently manage workload and resolve queries in a fast-paced environment
What you will need as a Homelessness Officer
- Proven experience of homelessness casework (essential)
- Experience working within homelessness services (essential)
- Experience handling both prevention and relief duties
- Strong knowledge of homelessness legislation and associated policies
- Experience working with families in a housing or homelessness setting
- Strong written and numerical skills
- Experience using case management systems
- Proactive and self-motivated with the ability to manage workload independently
What's on offer
- Competitive rate of £30.77 per hour (Umbrella)
- Hybrid working arrangement
- Opportunity to work within a busy local authority environment
- Exposure to meaningful homelessness and housing casework
Apply NOW or call Jack on (phone number removed)