Homelessness Officer
Posted 4 days ago by Raynet Recruitment
£31 Per hour
Inside
Hybrid
City of Westminster, Greater London
Summary: Westminster City Council is looking for an experienced Homelessness Officer to join their Housing Services team. The role involves managing complex homelessness casework, focusing on prevention and relief, particularly for families. The successful candidate will ensure compliance with homelessness legislation and deliver a customer-focused service. Strong communication and empathy are essential for this position.
Key Responsibilities:
- Undertake homelessness casework across prevention and relief duties, including work with families.
- Manage a caseload proactively with minimal supervision, progressing cases efficiently to resolution.
- Liaise with service users, colleagues, and partner agencies via email, telephone, and face-to-face interactions.
- Accurately record and document all case activity using case management systems and relevant spreadsheets.
- Ensure decisions and assessments comply with homelessness legislation, guidance, and local policies.
- Communicate clearly and effectively, leading all customer interactions with empathy and understanding.
- Independently drive workloads forward and resolve queries in a fast-paced environment.
Key Skills:
- Proven experience of homelessness casework (mandatory).
- Experience working within homelessness services (mandatory).
- Experience handling both prevention and relief duties.
- Knowledge and understanding of homelessness legislation and associated policies.
- Experience working with families within a housing or homelessness context.
- Strong written and numerical skills.
- Experience using case management systems.
Salary (Rate): £30.77/hour
City: City of Westminster
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: Other
Job Title: Homelessness Officer
- Proven experience of homelessness casework (mandatory)
- Experience working within homelessness services (mandatory)
Location: Westminster City Council
Rate: £30.77 per hour (Umbrella)
Working Arrangement: Hybrid (office and home-based working as required)
Contract Type: Agency / Temporary
About the Role
Westminster City Council is seeking an experienced Homelessness Officer to support our Housing Services team.
This role will focus on delivering high-quality homelessness casework across prevention and relief duties, with particular emphasis on working with families.
The successful candidate will be responsible for managing a complex caseload, ensuring statutory duties are met in line with homelessness legislation and council policies, and delivering a customer-focused service led by empathy, professionalism, and clear communication.
Key Responsibilities
- Undertake homelessness casework across prevention and relief duties, including work with families.
- Manage a caseload proactively with minimal supervision, progressing cases efficiently to resolution
- Liaise with service users, colleagues, and partner agencies via email, telephone, and face-to-face interactions.
- Accurately record and document all case activity using case management systems and relevant spreadsheets.
- Ensure decisions and assessments comply with homelessness legislation, guidance, and local policies
- Communicate clearly and effectively, leading all customer interactions with empathy and understanding.
- Independently drive workloads forward and resolve queries in a fast-paced environment.
Requirements:
- Proven experience of homelessness casework (mandatory)
- Experience working within homelessness services (mandatory)
- Experience handling both prevention and relief duties
- Knowledge and understanding of homelessness legislation and associated policies
- Experience working with families within a housing or homelessness context
- Strong written and numerical skills
- Experience using case management systems