Homelessness Complaints & Enquires Officer
Posted 1 week ago by Belmont Recruitment
£35 Per hour
Undetermined
Hybrid
City of Westminster, Greater London
Summary: The role of Homelessness Complaints & Enquires Officer at Westminster Council involves managing and responding to complaints and enquiries related to homelessness services. The position is initially temporary for 3-6 months, with potential for extension or a permanent offer based on performance. The candidate will ensure compliance with relevant legislation and manage a caseload with minimal supervision. Strong experience in complaint handling, particularly in homelessness services, is essential for this role.
Key Responsibilities:
- Manage and respond to complaints and enquiries relating to homelessness services
- Handle complaints covering statutory homelessness decisions, housing register applications, and temporary accommodation
- Ensure complaint responses are compliant with homelessness legislation, statutory guidance, and council policies
- Manage a caseload proactively with minimal supervision, progressing cases efficiently to resolution
- Liaise with service users, internal teams, and external partners via email, telephone, and face-to-face contact
- Accurately record all case activity and outcomes within case management systems and relevant spreadsheets
Key Skills:
- Proven experience in complaint handling (mandatory)
- Experience handling complaints relating to homelessness services (mandatory)
- Experience dealing with complaints involving statutory decision-making, housing register, and temporary accommodation
Salary (Rate): £35/hour
City: City of Westminster
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Good Afternoon,
I am currently representing Westminster Council, who are offering an initial temporary contract for a period of 3- 6 months with a view to be extended or offered a permanent position for the right candidate at a rate which is negotiable dependent upon experience
We are looking for a Homelessness Complaints & Enquires Officer this role will be: SW1E6QP Hybrid
The right candidate will:
- Manage and respond to complaints and enquiries relating to homelessness services
- Handle complaints covering statutory homelessness decisions, housing register applications, and temporary accommodation
- Ensure complaint responses are compliant with homelessness legislation, statutory guidance, and council policies
- Manage a caseload proactively with minimal supervision, progressing cases efficiently to resolution
- Liaise with service users, internal teams, and external partners via email, telephone, and face-to-face contact
- Accurately record all case activity and outcomes within case management systems and relevant spreadsheets
We require the following:
- Proven experience in complaint handling (mandatory)
- Experience handling complaints relating to homelessness services (mandatory)
- Experience dealing with complaints involving statutory decision-making, housing register, and temporary accommodation
To discuss this opportunity further please send over an up-to-date CV and give me a call on (phone number removed)
If you know someone who would be a good fit for the role, please send over their contact details and get in touch, as we do offer a generous referral fee.
IF THIS ROLE IS NOT APPLICABLE TO YOU, BUT YOU ARE LOOKING FOR ROLE, PLEASE SEND OVER YOUR CV AND I WILL CHECK WHAT ROLES I HAVE AVAILABLE.
Look forward to speaking with you soon,