Garden Centre Team Leader
Posted Today by British Garden Centres
Negotiable
Undetermined
Undetermined
Harrogate, England, United Kingdom
Summary: The Garden Centre Team Leader role in Harrogate involves providing exceptional customer service while supporting the Manager and mentoring retail customer advisors. The position requires a proactive attitude and supervisory skills to ensure high standards and a positive customer experience. Responsibilities include managing sales, merchandising, and team productivity, along with resolving customer complaints. Flexibility for weekend shifts and a focus on teamwork are essential for success in this role.
Key Responsibilities:
- Maximising sales and profitability of the store.
- Providing great customer service and being accountable for sales performance.
- Maintaining high standards of merchandising and inventory control.
- Leading by example and motivating the team.
- Monitoring employee productivity and providing feedback and coaching.
- Organising workflow and ensuring team members understand their duties.
- Resolving customer complaints in a calm and confident manner.
- Communicating effectively with internal and external customers.
- Ensuring adherence to legal and company policies and procedures.
- Undertaking disciplinary actions when necessary.
Key Skills:
- Excellent customer service skills.
- Supervisory experience.
- Ability to work independently.
- Adherence to company policies.
- Ability to work well under pressure.
- Good time management skills.
- Professionalism and reliability.
- Previous experience with social media and customer service.
- Experience with visual merchandising.
Salary (Rate): undetermined
City: Harrogate
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Job Categories Restaurant Job Location: Harrogate Garden Centre , Ripon Rd, Harrogate, UK Full Time 40 Hours Per Week – Including Weekends
As one of our Team Leaders, your role will include providing great customer service, along with supporting the Manager and mentoring our retail customer advisors, ensuring all our customers receive a positive experience once they set foot in the department. You will be working across the Centre being involved with planning and building all our seasonal changes. You will have a positive “can do” attitude and be a skilled Supervisor driving the team through great standards and exemplary customer service Responsible for the efficient operation of a quality service operation through supervisory and administrative work in the till department. Must be fully flexible with weekend working. Will include early and late working shifts.
What We Offer Benefits include onsite car parking and staff discount at our Garden Centres and Restaurants as well as the Woodthorpe Leisure Park.
Skills Required Excellent customer service. Supervisory experience. Able to work on one’s own initiative. Adhering to company policies. Work well under pressure. Good time management. Professionalism and reliability. Previous experience with social media and customer service Previous experience with visual merchandising
Duties Will Include Maximising sales and profitability of store. Sales focused and accountable for providing great customer service. Reliable and have a keen eye for detail around the customers experience in your department. Ensuring the highest standards of merchandising and inventory control are maintained and liaising with suppliers when required. Leading by example and be able to motivate the team. Monitor employee productivity and provide constructive feedback and coaching. Organise workflow and ensure that team members understand their duties and delegated tasks. Receive complaints and resolve problems in a calm and confident manner. Confidently communicate with external and internal customers. Ensuring adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises.
If you would like to join our family run business and bring your ideas and talents to our fast-growing company and forward-thinking team, we want to hear from you.
How To Apply Please send your CVs to Zoe Sutcliffe Centre Manager zsutcliffe@britishgardencentres.com Applications close Friday 19th December 2025 Due to the high volume of applications, if your application is successful, someone from the management team will be in touch with you, thank you.