Field Hardware Technician (Break/Fix) - Berkshire
Posted 4 days ago by Global Technology Solutions Ltd
Negotiable
Inside
Undetermined
Berkshire, England, UK
Summary: The Field Hardware Technician (Break/Fix) role in Berkshire involves providing on-site diagnostic and repair services for HP desktops and laptops. This position requires a high level of mobility and technical expertise, focusing on hardware restoration rather than software support. The technician will be responsible for troubleshooting, maintenance, and communication with clients while adhering to service level agreements. Candidates must have a reliable vehicle and a minimum of three years of relevant experience.
Key Responsibilities:
- Execute troubleshooting, diagnostics, installation, maintenance, and physical repair of HP desktops, laptops, and designated peripheral equipment.
- Navigate extensively across South Buckinghamshire and surrounding areas to meet service level agreements (SLAs).
- Maintain daily monitoring of phone, voicemail, and email to receive and update service tickets.
- Provide timely updates to support departments regarding job status, resolution details, and time tracking.
- Follow strict part-handling processes (receiving, returning, and tracking defective/replacement components) and maintain all personal tools and test equipment.
- Utilize established support channels and escalation processes when complex technical issues arise.
- Ability to lift and carry equipment weighing up to 25 kg.
Key Skills:
- Minimum of 3 years of hands-on experience diagnosing and repairing enterprise-level desktops and laptops.
- Must possess a reliable personal vehicle and a valid driver's license with a clean driving record.
- Proven ability to work independently in the field with minimal direct supervision.
- Strong experience in direct customer-facing troubleshooting and professional communication.
- Ability to perform extended periods of driving and travel daily.
Salary (Rate): £150 daily
City: Berkshire
Country: UK
Working Arrangements: undetermined
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
Job Description: Field Hardware Technician (Break/Fix) - Berkshire
We are seeking Field Technician to join our Hardware Break/Fix support team specifically covering the Berkshire. This role focuses strictly on the diagnostic and physical repair of hardware—primarily HP desktops and laptops. This is a highly mobile position requiring technical expertise and a commitment to field-based service.
Role Overview
- Service Type: Hardware Break/Fix Support (Field-based)
- Rate of Pay: £140-£150 per day (Inside IR35)
- Availability: Full-time
- Primary Region: Berkshire
- Travel: High (50%+ daily travel required)
Essential Job Responsibilities
Your primary mission is to restore hardware functionality at client sites efficiently and professionally.
- Technical Support: Execute troubleshooting, diagnostics, installation, maintenance, and physical repair of HP desktops, laptops, and designated peripheral equipment.
- Mobility & Travel: Navigate extensively across South Buckinghamshire and surrounding areas to meet service level agreements (SLAs).
- Communication: Maintain daily monitoring of phone, voicemail, and email to receive and update service tickets.
- Administration: Provide timely updates to support departments regarding job status, resolution details, and time tracking.
- Asset Management: Follow strict part-handling processes (receiving, returning, and tracking defective/replacement components) and maintain all personal tools and test equipment.
- Escalation: Utilize established support channels and escalation processes when complex technical issues arise.
- Physical Requirements: Ability to lift and carry equipment weighing up to 25 kg.
Mandatory Requirements
To be considered for this role, candidates must meet the following criteria:
- Experience: Minimum of 3 years of hands-on experience diagnosing and repairing enterprise-level desktops and laptops.
- Transportation: Must possess a reliable personal vehicle and a valid driver's license with a clean driving record.
- Autonomy: Proven ability to work independently in the field with minimal direct supervision.
- Soft Skills: Strong experience in direct customer-facing troubleshooting and professional communication.
- Endurance: Ability to perform extended periods of driving and travel daily.
Working Conditions
Note: This is a Hardware Break/Fix position, not a general Deskside Support role. The focus is on physical component replacement and hardware restoration rather than software deployment or general desk-side assistance.