Exhibitor Relations Executive (Events)
Posted Today by Ways & Means Events
Negotiable
Undetermined
Hybrid
London Area, United Kingdom
Summary: The Exhibitor Relations Executive will be responsible for ensuring an exceptional customer experience for exhibitors at various events, acting as the primary contact throughout the event journey. This role involves managing pre-show communications, on-site support, and post-event follow-ups, requiring attendance at all portfolio events. The position is based in Richmond, London, with a hybrid working arrangement. It is a 12-month fixed-term contract with potential for extension.
Key Responsibilities:
- Allocation of tables and creation of communications for planning and participation.
- Managing all enquiries and maintaining a panel count spreadsheet.
- Checking setup and stand numbers on-site and serving as a dedicated contact.
- Sending thank you emails and gathering feedback post-show.
- Recommending changes for future events to enhance exhibitor experience.
- Undertaking additional duties to support event delivery.
Key Skills:
- Previous experience in exhibitions, events, or live event delivery.
- Strong customer service and stakeholder management skills.
- Excellent written communication and attention to detail.
- Ability to manage multiple projects and deadlines.
- Strong administrative skills and proficiency in Microsoft Office, particularly Excel.
- Experience managing customer communications and enquiries.
- Willingness to travel and work onsite during events.
- Knowledge of event management systems is desirable.
Salary (Rate): undetermined
City: London
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Closing Date: 19th June
We are seeking an organised, proactive and customer-focused Exhibitor Relations Executive to play a key role in delivering an exceptional customer experience across a portfolio of leading exhibitions and consumer events. Acting as the primary point of contact for exhibitors: retailers and International rights holders. You will guide participants through every stage of their event journey, ensuring seamless planning, successful onsite delivery and strong post-event engagement. The role requires attendance at all portfolio events, including build-up, live event and breakdown periods, with occasional travel to venue and planning meetings.
Usual Location & Hours of Work:
Monday 0900 – 1700: Office based, Richmond London
Tuesday – Friday 0900 – 1700: Home based
Onsite at events, hours as required by the event
Benefits
Hybrid working arrangement
Pension scheme
20 days holiday plus bank holidays
Employee assistance programme
Position Details:
Initial 12 month fixed term contract with potential to extend
Reports To: Exhibition Director / Event Director
Key Responsibilities
- Exhibitor (Retailer / International Rights Centre) Management
- Pre-show
- Allocation of tables
- Creation of all communications relating to planning and participation
- Managing all enquiries
- Set up and running of panel count spreadsheet including audits, reviews and submission of final figures
- Review sales anomaly list and ensure all additional requests are identified and added to the orders
- On-Site
- Check setup and stand numbers
- Dedicated single point of contact
- Creation of on-site communications
- Post Show
- Thank you email
- Check-in with exhibitors and feedback request.
- Outline next steps for following year applications or upgrade opportunities
- Recommend changes to ensure a more efficient and better experience for exhibitors at future shows
- Undertake additional duties and projects as reasonably required to support the successful delivery of the event.
What We’re Looking For
Essential
- Previous experience in exhibitions, events, conferences or live event delivery
- Strong customer service and stakeholder management skills
- Passionate about delivering exceptional customer experiences
- Excellent written communication and attention to detail
- Ability to manage multiple projects and deadlines simultaneously
- Highly organised with strong administrative skills
- Comfortable working independently and taking ownership of tasks
- Strong Microsoft Office skills, particularly Excel
- Experience managing customer communications and enquiries
- Willingness to travel and work onsite during event build and live days
Desirable
- Experience working with exhibitors, sponsors, retailers or trade show participants
- Knowledge of event management systems such as Salesforce, Smartsheet or similar platforms
- Experience in consumer events, exhibitions or trade fairs
- Understanding of floorplans, space allocation and exhibitor operations
- Familiarity with RX or large-scale exhibition environments
Personal Attributes
- Customer-centric and relationship focused
- Calm under pressure
- Proactive and solution oriented
- Detail driven
- Adaptable and flexible
- Positive and collaborative
- Strong sense of ownership and accountability
Success Measures
- Respond to participant enquiries within agreed SLA.
- Achieve participant satisfaction scores above target.
- Deliver space allocations and planning milestones on time.
- Minimise onsite escalations and operational issues.
This role would suit someone who has previously worked as an Exhibitor Services Manager, Event Coordinator, Customer Success Manager, Exhibitor Relations Manager, Operations Coordinator or Account Manager within exhibitions, conferences or live events.