EUD Engineer
Posted 1 week ago by Adecco
£200 Per day
Inside
Onsite
Oxfordshire
Summary: The role of End User Device Engineer involves providing desk-side support and managing physical desktop PC installations with Windows 10 for a large organization in Oxfordshire. The position requires a Full UK Driving License and entails troubleshooting EUD incidents while ensuring compliance with service level agreements. The contract is full-time and site-based, with an expected conclusion on 30th September 2025.
Key Responsibilities:
- Troubleshoot and resolve EUD incidents, requests, and problems within the agreed Service Level Agreements.
- Identify patterns and trends within EUD services and take proactive measures to raise problems.
- Ensure the EUD Senior Engineer is aware of any changes required to documentation and knowledge articles.
- Support the schedule of moves, projects, events, and tech provisions, providing a proactive service.
- Identify service improvements within EUD service delivery and highlight them to EUD Senior Engineers.
Key Skills:
- Experience with a previous large-scale Windows migration.
- Ability to cope under pressure.
- Great attention to detail.
- Excellent experience with supporting Windows 10.
- Excellent customer-facing skills, comfortable working with all different levels of staff.
- Good communication skills.
Salary (Rate): £200
City: Oxfordshire
Country: United Kingdom
Working Arrangements: on-site
IR35 Status: inside IR35
Seniority Level: Mid-Level
Industry: IT