Deskside Support Engineer

Summary: The Level 1 Deskside Support Engineer role involves providing corporate IT support at a busy site in Witney, Oxfordshire. This position is intended to backfill for a mid-term sickness absence and may extend beyond the initial two-month contract. The engineer will be responsible for troubleshooting hardware and software issues while ensuring excellent customer service to end users. Immediate availability is required for this on-site role.

Key Responsibilities:

• Provide deskside IT support for hardware, software, and peripheral issues
• Support users with standard corporate technologies, including Windows OS and Microsoft Office
• Troubleshoot and resolve technical issues in a timely, professional manner
• Maintain accurate records of issues and resolutions
• Escalate more complex problems to 2nd/3rd line support teams as needed
• Ensure excellent customer service to end users onsite

Key Skills:

• Proven experience in a Level 1 corporate deskside support role
• Strong troubleshooting and problem-solving skills
• Good understanding of Windows desktop environments
• Clear communication and customer service skills
• Ability to work independently and manage day-to-day IT issues confidently
• Availability to start immediately on-site in Witney

Salary (Rate): 160

City: Witney

Country: United Kingdom

Working Arrangements: on-site

IR35 Status: undetermined

Seniority Level: Entry Level

Industry: IT