Delivery Consultant - Client Services Team - People Consulting - Belfast FTC

Summary: The Delivery Consultant role within the Client Services Team at EY in Belfast focuses on supporting bespoke learning and coaching programs for clients. This position is integral to ensuring a positive experience for both clients and delegates, requiring effective communication and organizational skills. The role involves managing program logistics, handling customer inquiries, and supporting administrative activities. The consultant will report to the Learning Delivery Manager and contribute to the overall success of the People Advisory Services team.

Key Responsibilities:

• Managing and communicating with programme delegates on all aspects of their programme including issuing joining instructions, collecting feedback, monitoring mailboxes and sending out calendar invitations
• Setting up workshops (face to face and virtual), learning platforms and diagnostics as required
• Communicating with clients regarding programme logistics including workshop dates and locations
• Booking associates and coaches
• Maintaining and updating trackers
• Supporting the smooth administration of all client programmes
• Handling customer enquiries and calls
• Logging enquiries and complaints (when they arise)
• Supporting and conducting administrative activities to enable key service user journeys through our services such as setting up accounts, processing bookings and generating invoices
• Supporting the learning evaluation team with the preparation and distribution of feedback surveys and analysis of results

Key Skills:

• Experience of managing administrative operations
• A commitment to delivering exceptional client service with good stakeholder management skills
• Good organisational skills
• Experience of delivering HR related services such as learning, education or workforce analytics (ideally)
• Data analysis skills (ideally)

Salary (Rate): undetermined

City: Belfast

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other