LocationLondonAbout The JobJob summaryAbout The RoleWe require an ACS Decisions Officer to take a critical role within the Business Standards function. The primary purpose of the role is to provide effective customer facing work as part of the ACS Decisions team. The role is to support the decision-making process for ACS applications and related matters to deliver fast and accurate decisions with a focus on efficient process and quality customer service, ensuring delivering against key performance indicator targets.Job DescriptionWhat are we looking for?We want our future team player to have experience of managing and motivating a team to deliver a range of tasks at the highest level. Knowledge of the Approved Contractor Scheme and particular the terms and conditions of approval is key. Given the evolving nature of our industry, it s vital our new team player is able to keep abreast of developments and changes within the private security industry and public protection as well as working in a fast-paced, but extremely exciting environment.What you will be doing:To achieve team and individual performance targets through the delivery of performance and key performance indicators Prioritise and manage own workloads and meet targets and deadlines.Produce system reports and carry out audit checks on logged information.Using the most appropriate form of communication, respond to business queries in a prompt and professional manner, providing additional specialist advice when required. Draft high quality decisions letters, demonstrating appropriate consideration of any mitigation provided by the business and which can be successfully defended at appeal in court.Contribute to reviewing and amending processes together with highlighting new ACS licensing trends.Assist with the training and mentoring of staff, including the production of materialsMake judgments on when case referrals to Partnership and Interventions or Formal Investigation may be appropriate. Ensure all documentation is correctly logged and information held is accurate, taking remedial action if incorrect.To obtain and accurately record evidence to support all decisions that may be appealed at court or to a civil standard and present material, including reports and evidence and where appropriate and liaise with the SIA s legal advisors and senior managers to support cases being progressed to a conclusion.Correctly apply SIA criteria on a case-by-case basis in making ACS licensing decisions, including analysis of documents and investigations in relation to complex cases and anomalies.To work alongside the Intelligence, Inspections and Enforcement teams to identify and manage cases of non-compliance or non-conformance.Undertake any other reasonable duties as requested from time to time, within the job-holder s capabilities. Providing cover for other business standards where required.Demonstrate a commitment to Health & Safety practices, data handling policies and equal opportunity / diversity issues, both internally and externally.To demonstrate a comprehensive understanding of the SIA s operational teams and departments roles and responsibilities and their policies and procedures within the private security industry and the ACS.To operate consistently within the SIA s internal policies and proceduresEnsure procedures and practices comply with the Private Security Industry Act 2001, SIA Policies, the Data Protection Act, the Police and Criminal Evidence Act, the Regulation of Investigatory Powers Act, Criminal Procedure and Investigatory Powers Act, the Freedom of Information Act, the Human Rights Act and all relevant legislation.To undertake relevant training and self-development in order to become multi-skilled in the processing of individual licensing and the approval of companies applying for ACS status. Key Outputs of Role:Manage ACS applications and provide support to all aspects of the approved contractor scheme.Support quality improvement within the approved contractor scheme working closely with internal teams, including but not limited to Business Standards, Intelligence & Inspections & Enforcement.Person specificationWhat skills are we looking for?Essential:Able to understand and interpret legislation and then apply this to everyday compliance activity.Experience in undertaking challenging conversations with people whether this be on the phone or email.Able to persuade and influence people to take the necessary action applying appropriate questioning techniques when required.Experience in managing caseloads and adhering to tight deadlines involving the exercising of judgement.Excellent attention to detail.Experience of researching information and providing briefing material.Experience of working in a customer focused environment and development of customer relationship.Proven ability to prioritise urgent issues whilst achieving outcomes to agreed deadlines.Ability to communicate (by oral and written means) to a high standard. Excellent oral and written communication skills and to deal with a wide range of people in a professional manner.Experience of effective relationship building with customers and key stakeholdersAble to act under own initiative, effectively manage own workload, making sound recommendations and judgements on the next required course of action.Able to take accountability for own performance and development.An uncompromising approach to customer service.An understanding of the need, and ability, to hold information in confidence when appropriate.BenefitsAlongside your salary of 26,450, Security Industry Authority contributes 7,133 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.A welcoming and innovative work environment.Continued support and development opportunities.Access to training for attainment of recognised qualifications.Flexible working arrangements.Annual leave entitlement will be 27.5 days, rising by one additional day for every two years of service up to a maximum of 32.5 days.A variety of discounts including Gymflex,Civil Service Pension Scheme Employee contribution between 4.60% and 7.35% and Employer contribution between 26.60% and 30.30%Things you need to knowSelection process detailsSelection process for this role:If you would like to apply for this role, please fill out the Profile Builder and submit a cover letter demonstrating how you meet the essential , competency skills outlined within this advert, and essential , skills and experience within the job description.The interview will be competency based (Also known as structured, behavioural, or situational interviews they are designed to test one or more skills or competencies).Interviews will take place on 16th 17th & 18th September 2024.Interview will be held via Microsoft Teams.Start date will be by mutual agreement - noting it is a current vacancy.Feedback will only be provided if you attend an interview or assessment.SecuritySuccessful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.MedicalSuccessful candidates will be expected to have a medical.Nationality RequirementsThis job is broadly open to the following groups:UK nationalsnationals of the Republic of Irelandnationals of Commonwealth countries who have the right to work in the UKnationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil ServiceFurther information on nationality requirements (opens in a new window)Working for the Civil ServicePlease note this Post is NOT regulated by the Civil Service Commission.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.Diversity and InclusionThe Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) .Apply and further informationOnce this job has closed, the job advert will no longer be available. You may want to save a copy for your records.Contact point for applicantsJob contact : Name : Recruitment Team Email : recruitment@sia.gov.uk Recruitment team Email : recruitment@sia.gov.uk Further informationComplaints should be submitted to recruitment@sia.gov.uk. If, after investigation by the SIA, the complainant remains dissatisfied, they may bring their complaint to the Civil Service Commission.











Show more















Show less