D365 CRM Administrator
Posted 1 week ago by 1762329126
£200 Per day
Inside
Hybrid
Cambridge
Summary: The D365 CRM Administrator role involves managing and enhancing the client's CRM and supporting systems, focusing on workflow analysis, process improvements, and technology evaluation. This hands-on position requires collaboration with stakeholders to improve efficiency, data quality, and user experience. The role is based in Cambridge and is offered as a hybrid position with three days in the office. The contract is initially for four months and falls inside IR35 regulations.
Key Responsibilities:
- Own day-to-day support and issue resolution for D365 CRM; log and escalate where needed.
- Analyse existing workflows, recommend and implement process improvements and automations.
- Manage change controls and record system changes.
- Evaluate new CRM/cloud tools and advise on feasibility and impact.
- Maintain data accuracy, governance and security (PECR/GDPR basics).
- Build reports and dashboards to surface insights.
- Support wider IT systems (M365, Dynamics, Monday.com, Moodle) and collaborate on projects.
- Act as a first escalation point for users; provide training, inductions and documentation.
- Participate in IT and digital projects using Agile/PRINCE2 principles.
Key Skills:
- Practical experience with CRM platforms (Dynamics experience preferred).
- Strong finance/operational process understanding and system design experience.
- Solid data management and data governance knowledge (GDPR/PECR awareness).
- Experience with Power Platform / Power BI or similar analytics tools.
- Good stakeholder management, communication and customer service skills.
- Problem-solving mindset and ability to translate business needs into technical specs.
Salary (Rate): £200 per day
City: Cambridge
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
Detailed Description From Employer:
Job description
D365 CRM Administrator | £180 to £200 per day (Inside IR35) | 4 month initial contract | Hybrid / 3 days in Cambridge Office
We’re looking for a motivated D365 CRM Administrator to own and improve our clients CRM and supporting systems. You’ll analyse workflows, implement improvements, evaluate new tech, and ensure the CRM acts as a single source of truth. This is a hands-on role working closely with stakeholders across the organisation to boost efficiency, data quality and user experience.
Key responsibilities
We’re looking for a motivated D365 CRM Administrator to own and improve our clients CRM and supporting systems. You’ll analyse workflows, implement improvements, evaluate new tech, and ensure the CRM acts as a single source of truth. This is a hands-on role working closely with stakeholders across the organisation to boost efficiency, data quality and user experience.
Key responsibilities
- Own day-to-day support and issue resolution for D365 CRM; log and escalate where needed.
- Analyse existing workflows, recommend and implement process improvements and automations.
- Manage change controls and record system changes.
- Evaluate new CRM/cloud tools and advise on feasibility and impact.
- Maintain data accuracy, governance and security (PECR/GDPR basics).
- Build reports and dashboards to surface insights.
- Support wider IT systems (M365, Dynamics, Monday.com, Moodle) and collaborate on projects.
- Act as a first escalation point for users; provide training, inductions and documentation.
- Participate in IT and digital projects using Agile/PRINCE2 principles.
- Practical experience with CRM platforms (Dynamics experience preferred).
- Strong finance/operational process understanding and system design experience.
- Solid data management and data governance knowledge (GDPR/PECR awareness).
- Experience with Power Platform / Power BI or similar analytics tools.
- Good stakeholder management, communication and customer service skills.
- Problem-solving mindset and ability to translate business needs into technical specs.
- Certifications in Dynamics 365, Power Platform, or project management.
- Experience with multi-system integrations and cloud services.