Customer Service Advisor -PART TIME 30 hours
Posted 7 days ago by Dynamite Recruitment on CVLibrary
Negotiable
Undetermined
Undetermined
Dinnington
Summary: The Customer Service Advisor role in Dinnington is a part-time, permanent position focused on delivering exceptional service in the fire and security solutions industry. The advisor will respond to customer inquiries, resolve issues, and maintain accurate records while collaborating with other departments. The position offers structured training and support for individuals passionate about customer service excellence.
Key Responsibilities:
- Respond to customer inquiries via phone and email
- Handle inbound calls in a fast-paced environment
- Assist customers with varied queries and aim for first fix solutions
- Maintain accurate customer records and document all interactions
- Collaborate with other departments to resolve customer issues promptly
- Ensure customer satisfaction through positive, professional interactions
- Liaise with engineers where necessary
- Stay up to date with product knowledge, regulations, and company policies
Key Skills:
- Strong communication skills
- Ability to work in a fast-paced environment
- Problem-solving skills
- Customer service experience
- Attention to detail
- Team collaboration skills
- Knowledge of fire and security solutions (preferred)
Salary (Rate): undetermined
City: Dinnington
Country: undetermined
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other