Customer Care Manager
Posted 7 days ago by Hays
£21 Per hour
Undetermined
Hybrid
Milton Keynes, England, United Kingdom
Summary: The Customer Care Manager role involves leading the resolution of complex customer complaints for a prestigious automotive brand. The position requires collaboration across various departments to ensure effective service outcomes and customer satisfaction. The role is pivotal in shaping customer experiences and driving continuous improvement within the organization. Candidates should possess resilience, empathy, and a customer-first mindset.
Key Responsibilities:
- Lead the resolution of complex customer complaints
- Collaborate across business units to deliver first-touch solutions
- Identify trends and drive continuous improvement
- Represent customer insights to senior stakeholders
Key Skills:
- Experience in customer care or complaint resolution
- Strong communication and interpersonal skills
- Ability to handle complex challenges
- Empathy and resilience
- Commercial awareness
Salary (Rate): £21.00/hr
City: Milton Keynes
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Customer Care Manager
Start: ASAP
Basic Pay rate: £21.43 per hour PAYE (£39k) - potential to increase to £21.98 per hour depending on experience
Duration: to 3rd April 2026 initially
Working hours: 35 hours per week on a rota between 08:00 - 18:00 with a 1-hour break. Shifts are 08:00 - 16:00, 09:00 - 17:00 or 10:00 - 18:00. Once every two weeks, you are required to work 10:00 - 18:00.
Location: 3 days in the office, 2 days WFH. For the first 2 - 4 weeks, you will need to be office-based for training purposes.
Do you have a passion for delivering exceptional customer experiences? Are you confident in handling complex challenges and turning dissatisfaction into loyalty? A prestigious automotive brand is seeking a Customer Care Manager to take ownership of escalated complaints and drive outstanding service outcomes.
In this influential role, you'll be the expert voice in resolving high-profile and technical customer issues. You'll work across departments-from Legal to Technical-to ensure swift, fair, and effective resolutions. Your decisions will shape customer satisfaction, from authorising vehicle buybacks to recommending goodwill gestures, all while balancing commercial awareness and brand values.
This is your opportunity to make a meaningful impact within a globally recognised organisation. You'll be empowered to:
- Lead the resolution of complex customer complaints
- Collaborate across business units to deliver first-touch solutions
- Identify trends and drive continuous improvement
- Represent customer insights to senior stakeholders
Bring your resilience, empathy, and customer-first mindset to a role where your actions truly matter. Ready to take the lead? Apply now to become our next Customer Care Manager and help shape the future of customer experience for one of the world's most respected automotive brands.
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