Commercial Support Lead

12 months Secondment Opportunity

The Role

At dnata, our Commercial team is responsible for winning and retaining the airline partnerships that power our business. As Commercial Support Lead, you will be the operational backbone of that team — bringing structure, rigour and energy to the full lifecycle of our tenders, contracts and commercial projects. This is a role for someone who thrives on getting things right: meticulous with documentation, confident with data and natural at keeping multiple workstreams on track. You will work closely with colleagues across Finance, Operations, Legal and Pricing, as well as engaging directly with airline customers and suppliers.

What You'll Be Doing

Tender & Contract Management

You'll co-ordinate tender processes from initiation through to submission, maintaining timelines, action logs and document registers throughout. You'll collate inputs from across the business — Operations, Finance, Pricing and Safety — to produce polished, governance-compliant submissions. Alongside this, you'll prepare and administer contract documentation including SGHAs, SLAs, addendums and subcontracts, managing version control and approvals at every stage. A central contracts register will be yours to maintain, with clear visibility of renewal dates, notice periods, RPI clauses and other key milestones — escalating triggers proactively.

Commercial Co-ordination & Projects

You'll own the accuracy of contract, rate and opportunity data within Salesforce, ensuring the team always has reliable commercial intelligence to hand. This includes producing recurring reports and structured data summaries to support renewal planning and bid/no-bid decisions, validating rate implementation against approved schedules, and flagging discrepancies for resolution. You'll also maintain the commercial materials library and support the delivery of commercial initiatives, keeping stakeholders aligned to agreed timelines.

What We're Looking For

You don't need to have worked in aviation — but you do need to be someone who takes real pride in doing things properly. We're looking for strong advanced Excel and data skills, CRM proficiency (Salesforce preferred), and a high standard of written communication. Experience in commercial or contract administration, tender co-ordination or a regulated commercial environment would be a distinct advantage. Familiarity with SGHAs, SLAs or aviation commercial frameworks is beneficial but not essential.

How You'll Show Up

You'll be trusted with sensitive commercial information and expected to operate with discretion and good judgement at all times. We're looking for someone who takes personal accountability for accuracy and delivery, proactively flags issues before they become problems, and collaborates openly across teams. You'll be calm and adaptable in a fast-paced environment, building credibility through consistency and thoroughness.

Who You'll Work With

Internally, you'll work closely with the Commercial, Finance, Operations and Legal teams, as well as our EXCO leadership. Externally, you'll liaise with airline customers — both existing and prospective — along with third-party suppliers and subcontractors.

If you're a detail-oriented commercial professional looking to build your career in a dynamic, international business, we'd love to hear from you

At dnata, our values define who we are and how we work together. We are safe – making safety and security a mindset in everything we do, where every team member is empowered to speak up and prioritise wellbeing. We play to win – going above and beyond for our customers, setting ambitious goals, taking ownership, and empowering bold decision-making. We respect everyone and work as a team – building trusted relationships, embracing diversity, and creating a culture of belonging where respect and results go hand in hand. We are future-thinking – welcoming innovative ideas, taking responsibility for our impact, learning from challenges, and investing in our people's potential. If these values resonate with you and you're ready to be part of a team shaping the future of ground handling and cargo services, we'd love to hear from you