Location: Milton Keynes OR London, UK

Job Type: Contract Position

Job Description:

Looking for candidate who has responsibility for the operational implementation of the Change Management process across all clients Digital and IT services. We have a mature process in place based on ITILv3 and are looking for someone to work flexibly within this process.

Key Responsibilities

• Need to ensure with candidate all Changes are recorded, evaluated, authorized, prioritized, planned, tested, implemented, documented and reviewed in a controlled manner
• Need to ensure all Changes are assessed according to Risk and Impact
• Engage with internal and external auditors/previous audits to ensure that Changes are being correctly recorded and managed
• Need to Lead the approval/authorization of Changes in Change Advisory Board (CAB)
• Maintain a Forward Schedule of Change, and identify and manage scheduling conflicts
• Define and approve classification of Changes and appropriate pathways
• Drive automation and ongoing refinement of the CAB process, ensuring that approvals, documentation, and communication are digital, streamlined and efficient.
• Monitor compliance to the Change Management Process
• Liaise with stakeholders and technical staff
• Negotiate Change windows with business units
• Ensure relevant KPIs are defined and reported correctly

Skills and Experience

• Formal ITILv4 above foundation level certification(s)
• Evidence of a sound practical experience of operational Change Management, as above
• Excellent interpersonal, initiative, written, communication, negotiating, influencing and team working skills
• An excellent customer service approach
• Proven ability to provide management information and data on IT services and systems
• An ability to work on own initiative and as part of a team
• An ability and desire to work collaboratively
• Flexibility of approach and a desire to identify ways to make processes more efficient over time