CDD - Gestionnaire Vie du Compte H/F

Summary: The role of CDD - Gestionnaire Vie du Compte H/F at BforBank involves managing customer account references and documentation, ensuring compliance with regulations, and handling various operational tasks related to account management. The position is integral to the Performance and Operational Excellence department, focusing on customer service and administrative processes. Candidates should possess relevant experience in administrative back office roles, particularly in KYC. The role emphasizes teamwork, inclusion, and a commitment to customer satisfaction.

Key Responsibilities:

• Ensure complete processing of documents exchanged electronically with clients in compliance with regulations and bank procedures.
• Manage client and account references, including data updates and changes.
• Follow up on non-resident cases and operational processing for clients with US person status.
• Conduct periodic KYC campaigns and manage related documentation.
• Handle undelivered mail and update interest rates.
• Process GDPR requests and manage document purges.
• Validate monthly and quarterly statements in collaboration with service providers.
• Respond to third-party requests regarding civil execution procedures.
• Ensure accuracy of automated processes and propose improvements.
• Process client compensation and account adjustments.
• Manage client closure requests and analyze outgoing banking mobility.
• Handle customer complaints and contribute to incident resolution.
• Participate in optimizing processes and evolving operational activities.

Key Skills:

• Educational background in Banking and Finance (Bac + 2/3 or equivalent).
• 0-2 years of experience in administrative back office or KYC-related roles.
• Strong organizational and communication skills.
• Ability to work collaboratively in a team environment.
• Attention to detail and compliance with regulations.
• Proficiency in handling customer documentation and data management.

Salary (Rate): undetermined

City: Paris

Country: France

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other