Business Information and Operational Support Manager

Job Overview This is an exciting opportunity to join our Kensington and Chelsea Talking Therapies Service. We are looking for an individual that is motivated, enthusiastic and proactive with a wide range of office skills to provide business and operational support to the Talking Therapy service. The post holder will work closely with the Clinical Lead, Clinical Managers and Administration Team in our busy and friendly service. This is full time post - 37.5 hours and 12 months fixed term, based at the St. Charles Hospital - a very convenient Central London location.

Main duties of the job The post holder will use their own initiative and take responsibility for strategic planning, management and delivery of high quality support to Community Living Well. The post holder will also support and co-ordinate projects within Community Living Well as identified by the Clinical and Operational Lead and will take the lead in managing these projects as necessary. The post holder will also manage the admin team and provide support to ensure smooth running of the administrative function for Community Living Well. The post holder will be responsible for producing timely reports on service functioning to support the day to day running of the service The post holder will be an active member of the Senior Management Team and contribute towards the overall management and planning of the service. The post holder will take the lead in coordinating site and accommodation requirements for the team in collaboration with the Clinical Lead. This will also include being the Site Responsible person across the team hubs.

Working for our organisation Please note: This vacancy does not meet the criteria for Skilled Worker sponsorship, unless you meet the criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. “Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024." As such, if you don’t meet the Transitional Provision (above) we are unable to consider your application unless you can provide documentary evidence of your right to work in the United Kingdom. If you believe you are eligible for sponsorship or already hold a valid right to work in the UK, please ensure you provide full details of your immigration status in the Pre-Screening Immigration section of your application form. Please note role eligibility also depends on whether the role meets the salary threshold for the relevant occupational code (SOC CODE). For further info please visit: Skilled Worker visa: Overview - GOV.UK We’re passionate about delivering first-class patient-centred, safe and effective care, whether it is in a hospital setting, in a community clinic or in the patient’s own home. Patients are at the heart of everything we do. Providing top quality care depends on our ability to employ the best people. We’re always looking to recruit outstanding people who will go the extra mile to support our patients, colleagues, teams and the Trust. With every new employee we’re hoping to find our future leaders and we’ll support our staff by providing opportunities to develop your career.

Detailed Job Description And Main Responsibilities **Please see full job description for further information** The post holder will use their own initiative and take responsibility for strategic planning, management and delivery of high quality support to Community Living Well. The post holder will also support and co-ordinate projects within Community Living Well as identified by the Clinical and Operational Lead and will take the lead in managing these projects as necessary. The post holder will also manage the admin team and provide support to ensure smooth running of the administrative function for Community Living Well. The post holder will be responsible for producing timely reports on service functioning to support the day to day running of the service The post holder will be an active member of the Senior Management Team and contribute towards the overall management and planning of the service. The post holder will take the lead in coordinating site and accommodation requirements for the team in collaboration with the Clinical Lead. This will also include being the Site Responsible person across the team hubs.

Main Responsibilities:

• Business Support and co-ordination of and participation in service development projects
• Site management and site responsible person for team hubs. This includes health and safety reports, workplace risk assessments and fire safety checks.
• Provide local level reports and data to Service managers.
• Community Living Well Lead for HR responsibilities
• Manage and support the administrative team.
• Recruitment and selection of administrative staff within the team
• Co-ordination of responses to complaints.
• Maintain log of complaints and feedback
• Communications support for Community Living Well
• Budget and finance support for Community Living Well

Person specification Education And Qualifications Essential criteria Educated to degree level or relevant experience Knowledge and Experience Essential criteria Knowledge of business case procedures Comprehensive knowledge and experience in project management Experience in providing professional guidance and advice on administrative systems and processes The ability to produce reports and statistical data for senior management Understanding techniques used to manage performance and ability to create robust management and development plans Experience of the delivery of objectives and priorities within a constantly changing environment Experience dealing with people at all levels including external agencies Evidence of robust decision making with an ability to act on own initiative and independently Experience of effective communication with service users with mental health problems and effective communication with carers Excellent knowledge of Microsoft Office packages including Outlook, PowerPoint, Excel Excellent interpersonal and communication skills, creative and confident to be able to build good working relationships within the wider team Desirable criteria Understanding of the structure of the NHS and current issues facing NHS Trusts Experience of Audit and Statistical analysis Experience of using clinical systems including Iaptus and SystemOne Experience of working in an IAPT service Othes Essential criteria Excellent interpersonal and communication skills, creative and confident to be able to build good working relationships within the wider team Ability to analyse situations and problems and make sound judgements, sometimes in difficult or pressurised situations Integrity. Motivated by values of getting on with the job, inclusiveness, openness in communication but mindful of confidentiality where appropriate Excellent organisational skills to be able to plan and prioritise workload to meet tight deadlines and deliver agreed objectives within agreed timeframes Develop and implement related business policies across the service Responsible for the support in managing staff in relation to HR policies