• Lead Business analyst in Customer Data programme, working with a number of stakeholders across the bank to deliver the prioritised outcomes
• Capture, validate and document business and system requirements and make sure that they are in line with key strategic principles and translated from business operations, business objectives or from external requirements
• Interrogate and interpret large volumes of data
• Conduct and support feasibility and solution options and impact analysis
• Translate user stories developed by Customer Journey Developers into technical requirements
• Support the organisation to achieve customer advocacy by eliciting and understanding the internal and external technology customer needs and analysing, refining, synthesising, translating and ensuring they are documented in a form that can be readily understood by all stakeholders.

Key Responsibilities

• Accountable for producing business requirements to inform future state design, supporting teams in understanding the requirements and their linkages to the overall domain strategy
• Accountable for writing business requirements and user stories and epics as required
• Responsible for understanding, challenging & developing our business, customers, strategic goals and how the teams operates in order to support the realisation of desired outcome by the team
• Work in continuous close collaboration with the business and the feature team ensuring transparency of vision and requirements
• Experience of coaching, mentoring and managing junior colleagues
• Articulate and quantify business impacts in a tangible manner which allows stakeholders to make informed decisions and recommendations of priority for technical solution
• Manage the analysis of complex domain, cross franchise and pan group requirements for technology solutions