Asset Finance Team Leader
Posted 7 days ago by Oxbury Bank Plc
Negotiable
Undetermined
Undetermined
Chester, England, United Kingdom
Summary: This role is a 12-month fixed-term maternity cover for the Asset Finance Operations Team Leader at Oxbury. The position involves managing the Asset Finance team, ensuring high-quality service delivery to customers and brokers, and training colleagues on new processes. The role requires a proven ability to achieve results in a dynamic environment while maintaining customer satisfaction through effective performance measures.
Key Responsibilities:
- Demonstrate a detailed understanding of Asset Finance and industry practices.
- Deliver quality services to meet internal and external requirements.
- Manage operational, reputational, and conduct risks, adhering to policies.
- Promote process change and excellent customer service.
- Ensure service performance and quality control through effective measures.
- Conduct formal and informal performance and development reviews.
- Produce and evaluate management information to monitor performance.
- Create a diverse and inclusive culture for employee development.
- Resolve customer complaints and ensure adherence to service level agreements.
Key Skills:
- Financial services experience with knowledge of regulatory factors and policies.
- Understanding of Asset Finance products and industry practices.
- Familiarity with onboarding processes and procedures.
- Comfortable working at all levels and managing stakeholders.
- Experience in leading, developing, and motivating a team.
- Successful track record in a leadership or supervisory role.
- Agricultural experience is desirable.
Salary (Rate): undetermined
City: Chester
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
About the role: This role is a 12 month FTC Maternity Cover. The Asset Finance Operations Team Leader will work closely with the Manager to implement Oxbury's business strategies. You will be responsible for the day-to-day management of the Asset Finance team, whilst ensuring our customer and broker base receive a first-class service. Part of the role will be to train colleagues on new processes and procedures, which in turn will provide a smooth customer journey and positive customer outcomes. Robust performance measures will ensure customer satisfaction is of the highest standard. It is crucial that the you demonstrate a proven track record of being able to deliver high standard results within a changing and fast paced environment.
Role Responsibilities:
- Demonstrate a detailed understanding of Asset Finance and the industry practices.
- Delivery of quality services to meet internal and external requirements.
- Aware of potential Operational Risks, Reputational Risks and Conduct Risks taking appropriate action to mitigate and adhere to policies.
- Promote process change and excellent customer service within a stable and efficient processing environment.
- Ensure service performance and quality control through effective performance measures.
- Manage the teams through formal and informal colleague performance and development reviews to ensure the achievement of business plans.
- Produce and evaluate management information to monitor performance and identify trends, making recommendations for improvements.
- Creating a diverse and inclusive culture where employees thrive and develop.
- Deal with customer complaints and dissatisfaction through to resolution ensuring service level agreements are adhered to and root cause analysis mitigates future occurrences.
Required Skills / Experience:
- Financial services experience and an existing knowledge of regulatory factors and policies.
- Understanding of Asset Finance products and the industry practices.
- Understanding of onboarding processes and procedures.
- Comfortable working at all levels.
- Stakeholder management, liaising with Credit & Sales teams, as well as brokers and customers over email and telephone calls.
- Experience in leading, developing, and motivating a team to deliver results.
- A successful track record in leadership or supervisory role.
Desirable Skills / Experience:
- Agricultural experience is desirable.
Alongside this we can offer you: A very competitive salary with an excellent benefits package. 25 days holiday, plus 8 days bank holiday (this increases with service). Oxbury Award (Bonus scheme). Free Personal Training session every week. Private Medical Healthcare. Employee Assistance Programme. Life Insurance. Enhanced maternity/paternity leave. Employee referral scheme. Please note that we do not offer sponsorship with this role.