Application Support AnalystAt the forefront of modern farming and food production, this is an exciting opportunity to work for an organisation that believes IT is at its core, it s fast-paced, stimulating that continues to grow and expand. G s is one of the largest fresh produce providers in the UK, producing over one billion packs of healthy products a per year. We work with the biggest food retail brands in the UK and Europe and want people who will do what s right for G s and our customers.As the Application Support Analyst, you will consistently provide excellent levels of customer service to colleagues throughout the business. You will be responsible for troubleshooting, resolving, and documenting issues that arise. You will also communicate with customers, developers, and other stakeholders to ensure a high level of customer satisfaction.Key Responsibilities Of Our Application Support AnalystAct as the first point of call for all Application support issues ranging from 1st line to 2nd lineTake ownership of issues by carrying out problem analysis to implement temporary or permanent fixes and escalating where necessary.Resolve issues, troubleshoot, test and train users on multiple systems using privileged accessUpdating tickets and other records with relevant and time-specific information to peers in order to efficiently resolve IT issues.Maintains an up to date understanding of technology used within the business to ensure that user issues are managed effectively and efficiently.Act as a liaison between internal and external technical teams, facilitating effective communication and coordination during the support process.Discusses recurring customer enquiries within the team to identify and resolve underlying problems.Assisting in project activitiesKeeps documentation current, publishes knowledge-based articles, and writes polices or procedures.Requirements For Our Application Support AnalystPrevious experience working in a 2nd/3rd line service role,Supporting web based and Database technologiesKnowledge in SQL would be advantageous.An understanding of ERP systems,Excellent verbal and written communication,Willingness to expand on existing skillset and be mentored further,Experience in a range of software including MDM, SOTI, SRSS.Hours of work - Monday - Friday 40 hours a week What We Offer31 Days holiday per year including bank holidays.Great Place to Work accredited.Salary sacrifice pension scheme availableCinema and Sky Store discountsSupermarket & other retailer discountsHealth Cash PlanHoliday discountsLife assurance & income protectionEmployee referral schemeEmployee Assistant ProgrammeCycle to WorkEyecare contributionsElectric car salary sacrifice scheme.Learning, development, and training opportunities including mentoring.Regular social and charity eventsEngagement in local community & early careers eventsOnsite health checks, & annual flu jabsRegular wellbeing sessionsWe politely request no contact from recruitment agencies or media sales. We don t accept speculative CVs from recruitment agencies nor accept the fees associated with them.











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