ServiceNow Business Analyst
Posted 2 weeks ago by Nelson Frank
Negotiable
Undetermined
Undetermined
Glasgow, Scotland, United Kingdom
Summary: The role of Senior ServiceNow Business Analyst involves leading business analysis activities for large-scale ServiceNow implementations, requiring strong leadership and stakeholder management skills. The position demands deep expertise in ServiceNow to ensure successful end-to-end delivery across complex transformation initiatives. The analyst will collaborate with architects and developers while engaging senior stakeholders to drive alignment on project priorities and outcomes.
Key Responsibilities:
- Lead business analysis workstreams across large, complex ServiceNow implementations, ensuring successful end-to-end delivery.
- Elicit, analyse, and document business requirements from EPIC to user story level, ensuring clarity and alignment with business goals.
- Collaborate with ServiceNow architects and developers to design scalable, fit-for-purpose solutions across key modules (e.g., ITSM, ITOM, HRSD, CSM).
- Engage and influence senior stakeholders, facilitating workshops and driving alignment on priorities and outcomes.
- Support Agile delivery processes including backlog refinement, sprint planning, and prioritisation aligned to business value.
- Define and document ‘as-is’ and ‘to-be’ processes, ensuring adherence to governance standards and continuous process improvement.
Key Skills:
- Extensive experience as a Business Analyst, with a strong focus on ServiceNow implementations.
- Proven track record of leading BA activities in large-scale transformation programmes.
- Deep knowledge of ServiceNow platform and modules like (ITSM, ITOM, HRSD, etc.).
- Strong expertise in requirements gathering, user story creation, and backlog management.
- Experience working in Agile environments (Scrum/Kanban) with tools such as JIRA and Confluence.
- Candidates MUST be living in Scotland and be able to travel to Glasgow!
Salary (Rate): undetermined
City: Glasgow
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: Senior
Industry: IT
Role Description: We are seeking a highly experienced Senior ServiceNow Business Analyst to lead business analysis activities for large-scale ServiceNow programme implementations. The role requires strong leadership, stakeholder management, and deep ServiceNow expertise to drive end-to-end delivery across complex transformation initiatives.
Key Responsibilities:
- Lead business analysis workstreams across large, complex ServiceNow implementations, ensuring successful end-to-end delivery.
- Elicit, analyse, and document business requirements from EPIC to user story level, ensuring clarity and alignment with business goals.
- Collaborate with ServiceNow architects and developers to design scalable, fit-for-purpose solutions across key modules (e.g., ITSM, ITOM, HRSD, CSM).
- Engage and influence senior stakeholders, facilitating workshops and driving alignment on priorities and outcomes.
- Support Agile delivery processes including backlog refinement, sprint planning, and prioritisation aligned to business value.
- Define and document ‘as-is’ and ‘to-be’ processes, ensuring adherence to governance standards and continuous process improvement.
Required Skills & Experience:
- Extensive experience as a Business Analyst, with a strong focus on ServiceNow implementations.
- Proven track record of leading BA activities in large-scale transformation programmes.
- Deep knowledge of ServiceNow platform and modules like (ITSM, ITOM, HRSD, etc.).
- Strong expertise in requirements gathering, user story creation, and backlog management.
- Experience working in Agile environments (Scrum/Kanban) with tools such as JIRA and Confluence.
- Candidates MUST be living in Scotland and be able to travel to Glasgow!