Business Analyst- EUC

Summary: The role of Business Analyst- EUC involves supporting large-scale End User Computing (EUC) and Device as a Service (DaaS) programmes for an insurance client on a 6-month contract. The position requires leading the requirements life cycle, optimizing workflows, and collaborating with various stakeholders to ensure effective service integration. The analyst will also develop reporting models and dashboards to provide actionable insights. This role is classified as inside IR35 and offers a hybrid working arrangement.

Key Responsibilities:

• Lead the end-to-end requirements life cycle, including gathering, documentation, validation, and change control across all DaaS components (including ServiceNow).
• Develop detailed process and workflow maps (current vs. future state), performing gap analyses and workflow reviews across Device Services.
• Analyse and optimise ServiceNow workflows and operational processes, identifying opportunities for efficiency, automation, and improved controls.
• Collaborate closely with Workstream Owners, Project Managers, technical teams, and third-party partners to translate requirements into clear functional and technical user stories with defined acceptance criteria.
• Support seamless service integration by ensuring solutions are implemented in line with agreed requirements and designs.
• Facilitate the creation of Standard Operating Procedures (SOPs) and process documentation in collaboration with operational teams and subject matter experts to support service transition.
• Develop Power BI dashboards and reporting models to provide actionable insights.

Key Skills:

• Extensive Business Analyst experience within technology, service delivery, or infrastructure programmes, delivering complex, enterprise-scale solutions.
• Proven experience working in structured programme environments, collaborating effectively with Project Managers, Workstream Leads, technical teams, and third-party partners (ideally within End User Computing).
• Strong ability to produce high-quality documentation, including user stories, acceptance criteria, functional specifications, reports, dashboards, and stakeholder updates.
• Demonstrated expertise in analysing and optimising operational processes, including current and future state mapping and full life cycle requirements management.
• Strong experience in workflow analysis and redesign within ITSM platforms (ServiceNow highly desirable).
• Experience using Business Intelligence and data analytics tools (Power BI preferred) to translate data into meaningful insights and dashboards.
• Hands-on experience creating and documenting Standard Operating Procedures in collaboration with SMEs and operational teams.
• Intermediate to advanced proficiency in Microsoft Excel.
• Understanding of Asset Management (CMDB), asset life cycle management, and ITIL frameworks.

Salary (Rate): undetermined

City: London

Country: UK

Working Arrangements: hybrid

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

Business Analyst- EUC

We are recruiting for a Business Analyst with experience supporting large-scale End User Computing (EUC)/Device as a Service (DaaS) programmes to join one of our Insurance clients on a 6-month contract.

Inside IR35

Hybrid

Responsibilities

• Lead the end-to-end requirements life cycle, including gathering, documentation, validation, and change control across all DaaS components (including ServiceNow).
• Develop detailed process and workflow maps (current vs. future state), performing gap analyses and workflow reviews across Device Services.
• Analyse and optimise ServiceNow workflows and operational processes, identifying opportunities for efficiency, automation, and improved controls.
• Collaborate closely with Workstream Owners, Project Managers, technical teams, and third-party partners to translate requirements into clear functional and technical user stories with defined acceptance criteria.
• Support seamless service integration by ensuring solutions are implemented in line with agreed requirements and designs.
• Facilitate the creation of Standard Operating Procedures (SOPs) and process documentation in collaboration with operational teams and subject matter experts to support service transition.
• Develop Power BI dashboards and reporting models to provide actionable insights.

Experience

• Extensive Business Analyst experience within technology, service delivery, or infrastructure programmes, delivering complex, enterprise-scale solutions.
• Proven experience working in structured programme environments, collaborating effectively with Project Managers, Workstream Leads, technical teams, and third-party partners (ideally within End User Computing).
• Strong ability to produce high-quality documentation, including user stories, acceptance criteria, functional specifications, reports, dashboards, and stakeholder updates.
• Demonstrated expertise in analysing and optimising operational processes, including current and future state mapping and full life cycle requirements management.
• Strong experience in workflow analysis and redesign within ITSM platforms (ServiceNow highly desirable).
• Experience using Business Intelligence and data analytics tools (Power BI preferred) to translate data into meaningful insights and dashboards.
• Hands-on experience creating and documenting Standard Operating Procedures in collaboration with SMEs and operational teams.
• Intermediate to advanced proficiency in Microsoft Excel.
• Understanding of Asset Management (CMDB), asset life cycle management, and ITIL frameworks.

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.